Frequently Asked Questions
Taskbunny cleaner are your cleaning superheroes! They tackle various tasks, including:
Absolutely! When booking your cleaner, be specific about the areas and tasks you prioritize. Kitchen and bathroom deep clean? Just need the floors sparkling? No problem!
The choice is yours! Taskbunny verifies cleaner with background checks, and you can see client reviews for peace of mind. If you’re comfortable, discuss entry instructions and lockup procedures beforehand.
Some cleaners offer to bring their own cleaning products. Discuss this during booking to avoid surprises. You can also specify if you prefer eco-friendly or pet-safe products.
Yes, your safety is our priority. All Taskbunny cleaners go through background checks. You can also see client reviews and ratings on each cleaner’s profile before booking.
Taskbunny offers Task Guarantee protection, which reimburses you for any accidental property damage caused by a cleaner, up to a specified amount. Details are available on the Taskbunny website.
Yes! The Taskbunny booking process allows you to add specific instructions or requests. Need the blinds dusted or the refrigerator wiped down? Just let your cleaner know!
No problem! When booking, mention that you have pets and any special cleaning needs related to them (e.g., vacuuming pet hair, cleaning litter boxes). Some cleaners specialize in pet-friendly cleaning.
Taskbunny allows you to message your cleaner directly through the platform. Use this to discuss any specifics, like preferred cleaning products or areas requiring extra attention.
Taskbunny has a clear communication policy. If something isn’t up to par, politely let the cleaner know during the cleaning. If the issue persists after the cleaning is complete, contact Taskbunny support for a resolution.
Absolutely! Taskbunny offers specialized move-in/out cleaning services. These typically involve a more thorough clean, ensuring your new place is spotless or your old place meets your lease agreement’s cleaning requirements.
Many Taskbunny cleaners offer eco-friendly cleaning services using non-toxic and biodegradable products. If this is important to you, be sure to mention it during booking and look for Taskers who advertise eco-friendly cleaning practices.
Cancellation Policy FAQ
We understand that plans can change, and we strive to be as flexible as possible. If you need to cancel or reschedule your cleaning appointment, we ask that you provide at least 24 hours notice prior to your scheduled appointment time.
Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee. This fee helps us cover the costs associated with scheduling and preparing for your cleaning appointment.
To cancel or reschedule your cleaning appointment, please contact us as soon as possible. You can reach us by phone, email, or through our online booking platform. We’ll be happy to assist you with any changes to your appointment.
While we understand that emergencies and last-minute changes can arise, cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee. We appreciate your understanding and cooperation in these situations.
If you need to cancel your appointment due to unforeseen circumstances, such as illness or family emergencies, please contact us as soon as possible. We’ll do our best to accommodate your situation and waive any cancellation fees where appropriate.
Absolutely! If you need to change your appointment to a different date or time, we’re happy to accommodate your request. Please let us know as soon as possible, and we’ll work with you to find a new appointment that fits your schedule.
If you have a recurring cleaning service scheduled with us and need to cancel or make changes to your service plan, please contact us to discuss your options. We’ll work with you to make any necessary adjustments to your cleaning schedule.